Recent surveys show that most companies purchased their ERPs many years ago, and a majority of these ERP users have not upgraded to the latest versions of their tools. What’s more, these businesses continue to use ERP solutions that...
One of the biggest differences between traditional and social CRM is that the former collects status data, while the latter focuses on large amounts of unstructured data. Traditional CRM stores data sourced from company records, voluntarily-submitted data and information...
The term ’employee performance review’ is self-explanatory. A majority of the companies install performance review software to make the job of analyzing and reporting every employee duties seamless in a monthly or annual cycle. In a more general scenario,...
The hierarchy of every company puts particular emphasis on the phenomenon of business forecasting. It is an essential aspect of business stratification where numbers are assumed based on the current and past performance records of business and then planning...
As per the definition by Investopedia, repeat sales signify those purchases that are made by customers to replace the items or services previously bought by them. They are the example of sheer brand loyalty that occurs time and again...
Customer value management is one of the most essential elements of modern marketing and management practice. Interestingly, in the last few decades, we can see considerable growth in this approach. But what is CVM or customer value management and...
Training is a crucial aspect of managing employees and without a systematic approach towards helping your employees learn new skills, it is not easy to achieve the results you are looking for. A Training Management System, also known as...
With all the talk about CRM and automation, it is natural to wonder ion automation results in customer alienation. To an extent, it is true. If one relies only on CRM, chatbots and automated messages, you are likely to...