Good internal communication is the hallmark of every successful business. An organization that knows how to facilitate communication between different team members and employees will have solved half its problems. As we all know, miscommunication or a lack of communication are the reasons why most projects fall behind their expectations. While ERP does a lot…
Whenever you wish to track or measure the success of a strategy or a tool, you need to know what you are observing. Implementing a software tool such as a CRM and expecting everything to change immediately is not very realistic. Over a period of time, you need to track and measure key performance indicators…
HR departments across the world currently use chatbots to fulfill administrative and monotonous tasks. A study conducted by Juniper Research estimated that close to $8 billion could be saved if chatbots are implemented across businesses. Universities, organizations and even the US Army use chatbots to recruit potential applicants. In most cases, chatbots answer applicants’ queries and…
The employee onboarding process is the integration or absorption of a new recruit in the culture of the company. Although the onboarding process meaning does not only circumnavigate to a person, but it also refers to the training of new hires with the tools needed to make the person acquainted with the place. The employee…
Every organization engages in initiatives to improve performance, address key issues and grab opportunities to make modifications to processes, organization structure, or job roles. To do it efficiently, in a business, every employee needs to adopt and embrace changes, without which the initiative would not deliver expected results. Hence, change management is a vital element…
Studies show that manufacturers usually have an ERP in place for their day to day business operations. However, they do not make optimum utilization of their ERP. They may use not for billing, tracking equipment and managing inventory. However, an ERP can do a lot more than just that. While most ERP installations take place…
Social CRM has helped a large number of businesses to connect with their audiences, engage them and provide great customer service. It has helped businesses to cut down costs and improve relationships with customers with immediate solutions and intuitive conversations. Yet, most businesses make common mistakes that often result in subpar functioning of CRM. These…
As per the customer profile definition, the concept defines the business customers’ description based on the demographics, interest, and hobbies of the individual consumer. The business that deals in offering ongoing services or subscriptions and products should make use of the customer profiles as these will elevate every marketing efforts by giving shape to the…