Customer Service: In large organizations, we often see that ERP and CRM software are integrated to deliver a high-quality service to the customers. ERP sharply focuses on managing your business processes which ultimately improves your customer service. On the other hand, CRM is focused solely on managing relationships with your customers. Therefore in order to…
Customer Service We already know the numerous benefits of an ERP system that helps in streamlining business processes. One among the several ERP modules is customer service. While most companies choose to customize their ERP to give a boost to their customer service, some choose to install a separate CRM. In this article, we shall…
Mobile ERP In a world that is accustomed to taking data anywhere and accessing it from any corner of the globe, mobile ERP couldn’t have stayed behind for a very long time. Rightfully so, it is one of the key buzzwords in enterprise conversations. Mobile ERP allows its users to streamline processes in real-time and…
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Business requirements Anything that is new always causes what psychologists call “stress”. Stress can be negative or positive. Positive stress is known as “eustress”, whereas negative stress is known as “distress”. Implementing ERP should bring about eustress, rather than distress. Eustress helps you to make positive changes, which includes adopting ERP in a productive manner….
Offshore employees As the organization grows, investment in human capital also increases. HRMS has played an important role in managing the most critical resource of any organization i.e. human resource. HRMS can be used to manage not only your in-house employees but also the offshore employees working under your vendor. Tracking the Performance of Vendors:…
Software Delivery Models ERP delivery models have evolved over the years and given organizations many options to choose from. The basic points of consideration include work overload, cost economy, the flexibility of operation and data security. Before you choose any model, you must consider the implication it has on your employees, suppliers and customers. The…
Performance Appraisals Every company worth its name conducts regular performance appraisals of its employees. Performance appraisals are an important part of corporate culture and instil a sense of accountability, recognition, and discipline. This fundamental practice encourages collaboration between employees and employers and helps employees to progress towards personal and professional success. All this helps the…