Customer Relationship Management (CRM) solutions are a diverse group of tools that perform a wide range of functions. Consequently, there isn’t a single type of CRM that does everything that such a tool is expected to. There are different CRM tools that help you achieve varied goals or approach problems in different ways. It is…
Employer branding is crucial to hire the right kind of staff and maintain the kind of work culture that you want within your organization. This requires you to adopt a proactive approach to set the right tone and message in your social media communication, in your email newsletters, and also in offline events that might…
We can’t deny the fact that HR professionals are among the vital employees of an organization. Such personnel is responsible for hiring, training, team building, payroll management, performance management, and several other tasks within the company that is associated with the employees, their overall progress and development. Now this means, being a successful HR requires…
It wouldn’t be an exaggeration to say that blockchain is one of the most promising technologies to have become mainstream in recent years. While larger companies have begun to implement blockchain to enable smart contracts and seamless identification verification, smaller companies and agencies are yet to figure out a way to use the technology to…
Customer Relationship Management tools have drastically changed in the last few years along with multiple emerging technologies. Just a couple of decades ago, the basic CRM tools helped businesses to manage their leads, access contact information and sort out prospects based on various parameters. In the last few years, CRM has grown so advanced that…
Enterprise Planning Resource (ERP) software has advanced to such an extent that it is difficult to foresee major breakthroughs in 2019. Unless one plans to integrate ERP with Internet of Things (IoT), artificial intelligence or Blockchain, one isn’t going to witness dramatic shifts in ERP trends this year. In addition, more businesses are implementing ERP…
What Is Workforce Planning? The literal definition of workforce management stands for the integrated array of processes that are used by the companies to enhance the employee productivity. Workforce management or WFM, include the effective forecasting of labour requirements and create and manage staff schedules for accomplishing a given task on a timely basis. The…
While most businesses have the access to high-speed internet connections, customer relationship management (CRM) tools, and excellent telephone infrastructure, they choose not to optimize their telephone technology. Telephone technology has grown by leaps and bounds and integrating enterprise telephony with CRM is a choice that most businesses do not make. Thankfully, not only is this…