Customer value management is one of the most essential elements of modern marketing and management practice. Interestingly, in the last few decades, we can see considerable growth in this approach. But what is CVM or customer value management and why is it so important? Let’s find out. What is Customer Value Management? Customer value management…
Training is a crucial aspect of managing employees and without a systematic approach towards helping your employees learn new skills, it is not easy to achieve the results you are looking for. A Training Management System, also known as a Learning Management System, systematizes every aspect of training. It helps you manage, organize, track and…
With all the talk about CRM and automation, it is natural to wonder ion automation results in customer alienation. To an extent, it is true. If one relies only on CRM, chatbots and automated messages, you are likely to alienate your customers. In reality, no company would engage in such an extreme level of automation…
While financial technology has risen rapidly thanks to artificial intelligence and Blockchain, FinTech organizations still find it difficult to manage their own internal business processes. With more than 80% of financial institutions planning to collaborate with FinTech startups, FinTech industry based organizations have a tough task to forge ahead and remain efficient. Surprisingly, ERP adoption…
A good HRMS can help you set your employees free, and allow them to become truly autonomous. Employee Self Service, which is often delivered via cloud as a SaaS or a web portal, can be integrated within HRMS in order to boost your employees’ autonomy. Employees who have ample autonomy are known to work more…
An employee attendance system plays a pivotal role in any organization. The system is important in keeping track of the attendance and working hours of an employee. In addition to this, employee attendance software documents every break and leave taken by the employees. Although employee attendance system has a similar function for different types of…
Helpdesk services are multi-dimensional resources of a company that have the objective to reduce the downtime in IT services & functions and make them available for a prolonged period. It has a specially focused end-user functionality that is responsible for the quick resolution of essential requisites, technical issues and incidents of the end customers. The…
Workplaces today are experiencing diversified employee culture with workers ranging from different age groups are serving the employers with a variety of unique and creative approaches that are serving fresh perspectives to the business. This scenario is what we know as the working of the multigenerational workforce. This multigenerational workforce definition can be substantiated by…