Over the last few years, the way companies handle customer service has drastically changed. While just over a decade ago phone or fax were the only two ways you could contact a company. Today, you have a plethora of...
The first thing you usually learn in any marketing class is that “the customer is always right”. It’s only with a deep understanding of the customer’s mindset that a firm can grow by leaps and bounds. The best way...
It is a well fact that excellent customer service plays a crucial role in steering businesses ahead. But with almost every company having dedicated customer service departments, the field is pretty leveled. This is where real-time customer service helps...
A CRM software helps enterprises to maintain strong business-customer relationships, and a well-organized CRM software system can efficiently keep track of all vital information within the organization, for small and large-scale businesses. Here’s all you need to know about...
In any Business-to-Consumer (B2C) business, there is one universal ground-rule – Customer is king. Customer relationships are what drive a B2C business and dictate its growth. However, sometimes even the biggest companies ignore the customers in favor of short-term...
If you have taken the decision to adopt and implement your first CRM software, you must know of its advantages by now. It is no surprise that Customer Relationship Management solutions are changing the way organizations execute their sales...
So you followed the market trend, carried out extensive research, and just like 75% of most corporations alongside your own, successfully managed to incorporate CRM software into the system. However, has this been enough to spike sales, as expected?...
Customer Relations Management (CRM) systems have emerged as a major player in delivering efficient solutions to businesses as far as their customers are considered. Almost every aspect of managing customer relations is carried out efficiently by the CRM systems....