Artificial Intelligence has been all the talk lately, be it the latest version of Siri or the robot Sofia. The future is all about machines that can think. But before we have self-aware robots, AI is already here to...
The first thing you usually learn in any marketing class is that “the customer is always right”. It’s only with a deep understanding of the customer’s mindset that a firm can grow by leaps and bounds. The best way...
While the world was in a frenzy as far as political and social issues go, 2017 was a good year for the industrial sector. Particularly for ERP, it was a great year. ERP Application Ecosystem saw a tremendous increase...
It is a well fact that excellent customer service plays a crucial role in steering businesses ahead. But with almost every company having dedicated customer service departments, the field is pretty leveled. This is where real-time customer service helps...
Every successful business owner or manager is required to be firm and confident when dealing with operational proceedings as well as when administering employee responsibilities. With statistics indicating that over 75% of workers commit employee theft within an enterprise...
A CRM software helps enterprises to maintain strong business-customer relationships, and a well-organized CRM software system can efficiently keep track of all vital information within the organization, for small and large-scale businesses. Here’s all you need to know about...
Enterprise Resource Planning is perhaps one of the most sought-after tools in the market today, and for all the right reasons. ERP tools allow you to control the backend of your organization and every resource you have. The efficiency...
In any Business-to-Consumer (B2C) business, there is one universal ground rule – “Customer is king”. Customer relationships are what drive a B2C business and dictate its growth. However, sometimes even the biggest companies ignore the customers in favor of...