There is no denying that delivering a great customer experience forms the crux of any business. The days of "getting work done" are long gone and replaced by "getting work done smoothly". But the recipe of great CX is...
We all know that CRM is trending and how! However, sometimes we need hard figures and numbers to understand what exactly is going well and what’s going awry. So, let’s take a look at some CRM statistics and have...
The recruitment game is ever changing, but the need for good employees is constant. Good employees are made from good candidates, but they are not always within sight. These candidates, called passive candidates, are people who can be potential...
Logistics is as essential to businesses as any other operation like sales and marketing. The flow, supply and transportation of goods and raw material within the company and to sellers/customers form an essential part of any business model. However,...
The world we live in is customer-driven: anything and everything is about customers. The competition to have an edge is fierce, which is perhaps why CRM tool has become an absolute necessity to ensure a better customer experience. But...
The foundation of any company is built on its employees, and the story of getting the right employee begins with the recruitment process. Hiring forms an integral part of the overall business operations and determines the kind of employees...
If internet is the driving force for modern innovation, smartphones could sure be called its current vehicle. Introduced as portable devices to make calls, smartphones today deliver much more than this basic functionality, far beyond anyone's imagination. But this...
While an organization is made up of many components, it is the employees that form its backbone. History is a testimony to the fact that the biggest and most successful businesses have had not only the best leaders but also the...