Customer Relationship Management tools have drastically changed in the last few years along with multiple emerging technologies. Just a couple of decades ago, the basic CRM tools helped businesses to manage their leads, access contact information and sort out...

While most businesses have the access to high-speed internet connections, customer relationship management (CRM) tools, and excellent telephone infrastructure, they choose not to optimize their telephone technology. Telephone technology has grown by leaps and bounds and integrating enterprise telephony...